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FEEDBACK

Monarch Basics values and appreciates feedback from our customers. We want you to let us know how we're doing. Please answer the questionnaire below to help us to continue to provide the best possible experience!

The ultimate goal of Monarch Basics is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and greatly appreciated. Please email hs@monarchbasics.com
All feedback will be directed to the appropriate manager. Customers can expect to hear back from us within five business days. AODA Policy Document. and AODA Policy Audio Clip.

Please indicate your level of agreement or disagreement with each of these statements regarding your visit to the store.
Retail Store
Strongly
Agree
Agree Neutral Disagree Strongly
Disagree
Store hours are convenient for my shopping needs.
Store atmosphere and decor are appealing.
A good selection of products were present.
Store has the lowest prices in the area.
Merchandise sold is of the highest quality.
The merchandise sold is at a fair retail value.
Merchandise displays are attractive.
Advertised merchandise were in stock.
Staff is very helpful and knowledgeable.
Customer Service
Strongly
Agree
Agree Neutral Disagree Strongly
Disagree
Our representatives are friendly
Our representatives are knowledgable.
Website
Strongly
Agree
Agree Neutral Disagree Strongly
Disagree
Our new website look is attractive and appealing.
Our new website is easy to navigate and get around.
Our new website is very imformative.
Our ordering website is easy to use.

Overall, how satisfied or dissatisfied are you with the store?
          Very Satisfied
          Satisfied
          Neither Satisfied Nor Dissatisfied
          Dissatisfied
          Very Dissatisfied

How satisfied or dissatisfied are you with the price of the items you purchased?
          Very Satisfied
          Satisfied
          Neither Satisfied Nor Dissatisfied
          Dissatisfied
          Very Dissatisfied

How satisfied or dissatisfied are you with the quality of the merchandise?
          Very Satisfied
          Satisfied
          Neither Satisfied Nor Dissatisfied
          Dissatisfied
          Very Dissatisfied

Please tell us something we could do to improve.
          

Please tell us what you like most about Monarch Basics.
          





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